Water Softener - Black Diamond Electric, Plumbing, Heating & Air

Carol Noall

04:17 05 Dec 19

Our water heater began to leak in the middle of the night. We discovered the leak in the morning. Black Diamond responded quickly to our emergency and had one of their plumbers, Chris Pedraza, to our house by 11:30am. Chris gave us an honest evaluation of the work that needed to be done, and he came prepared to do the work. He installed a new water heater by 4:30pm, which included having to upgrade our systems to reflect current code. We were impressed with his knowledge, competence, and hard work and his willingness to address multiple problems. We appreciate the excellent service and quick response.read more

Amy Ardito

14:51 03 Dec 19

We have used Black Diamond for TV installation, plumbing, electrical and furnace. The quality of the work and value is great. Chris Pedraza, Plumbing Tech, is phenomenal - he's honest, provides options to you on repairs and gives great recommendations, and displays a true concern and care for the work that he does. We have the Diamond Service Plan and could not be happier with the service that we receive from the technicians as well as the office schedulers who are in constant communication with you on appointment times and arrivals.read more

Eileen Evenson

23:59 07 Nov 19

The saleman was friendly and informative. The techs that came out were terrific. They were so friendly and explained things to me. They were very efficient . It has been a few months since they installed a furnace and central air, so I forgot their names, but they were great. I would recommend Black Diamond Experts to anyone and everyone.read more

Sarah Gehrig

06:49 06 Nov 19

My husband and I just had our older home rewired by Kyle and his team, Mike and Matt. From the beginning, we were impressed with his professionalism and patience when discussing his recommendations and answering lots and lots of questions. When planning to move forward with our project, we were told that the next available time to perform the work would be in 2-3 weeks, but Kyle informed us of a last-minute cancellation and he and his team were able to fit our rewire in within a week's time. The entire project took 5 days, and Kyle was communicative, reliable, and made us feel comfortable and at ease with putting our rewire in his team's hands. They were very thorough and didn't miss a thing, and cleaned up well after themselves. 10/10, would rewire again!read more

Joan Roholt

00:33 23 Oct 19

We got our new panel, and meter today. Good feeling, for safety, to have our home up to code now. A good warranty, and other services are included in the competitive price to other top companies. You won't be disappointed in Chris Stucki.read more

Rebecca Rutledge

13:57 18 Oct 19

We are finishing our basement and I love that I can call Black Diamond to help us with a huge portion of getting this project done. They always give great service and are knowledgeable. I appreciate the communication we get from them.Most recently we needed one small item taken care of with our HVAC duct work, and Mike was on time and took care of it right away. He also took into consideration how this would all look when the basement is finished and added the vent in a way that wouldn't affect the overall appearance of the room. Thanks Mike!read more

Ally

12:28 18 Oct 19

Great service and great employees! I especially want to commend Malachi and Nigel who installed my new furnace and air conditioner. Thanks so much for your courteous and professional service!read more

Amy Johnson

02:05 17 Oct 19

I love the fact that Electric Plumbing technicians are always knowledgeable and witty. They know their plumbing and drains inside out. they're my favorite. I have nothing but praise for them. Don't hesitate to call them you will never call another plumber.read more

Luke oo

21:03 07 Oct 19

Highly recommend their electrician Josh - He came over addressed some of the original wiring in our house and did a fantastic job, all within an afternoon. Very professional and knowledgeable. Josh replaced old cloth wiring, replaced lighting, brought numerous junctions up to code, found issues that we were not aware of (like old dangerous splices in ceiling and bare wires), replaced receptacles, and added new fuse junctions. This is the not the first electrical company we have used, and I am glad we won't have to look any further with any other electrical needs in the future.read more

Lisa Joy

19:03 27 Sep 19

I wish I could give Chris and Cody 10 stars. These two were wonderful. They were so kind and respectful of my home. Chris went the extra mile to figure out how to get my video doorbell installed - I had contacted 8 other electricians and not one of them knew what to do. Chris was incredible, and didn't make me feel like he was wasting my time. He just kept troubleshooting until he figured it out. I'm so grateful to Chris and Cody, and so glad I made the decision to hire Black Diamond. I will definitely be hiring them again and again for my electrical projects around my home. Thank you!read more

Nick Street

16:38 09 Sep 19

Tylor, an electrician with Black Diamond Electric, came to my family's rescue on a Sunday afternoon after a blip in power from the power company fried my home's surge protector and a circuit breaker for a good portion of my home. He quickly trouble shot the problems, replaced the fried parts and even upgraded a couple others. Couldn't have asked for more! Oh BTW, this was after another major electrical company with whom I've done business with for years told me to essentially "pound sand" for coming out on a Sunday afternoon. I'll be sticking with Black Diamond from here on out!read more

John Bell

14:46 06 Sep 19

Our technician, Brian was professional and took plenty of time to do the job right. He complimented me for preventive maintenance things I have been doing. He inspected our furnace, air conditioner, and humidifier. He suggested things I could do to improve water flow through the humidifier. He cleaned the inside of the furnace, checked our filter and checked to make sure things were running well. The purpose for our service request was to troubleshoot an intermittent condition where the air conditioner failed to start properly. Unfortunately for me, the air conditioner had a failing part that needed to be replaced. He fixed the problem, showed me how to clean off the fins to keep air flow at its highest levels. I am very pleased with the service I received today.read more

ac ford

16:04 03 Sep 19

As always these folks are great. Timely, respectful and with great integrity. Chris came out to fix a small problem with a faucet today and I'm so thankful for his work. Likewise for the attention to detail of the young woman who called me today to ask if he could come a bit early for our appointment.read more

Robert Stackhouse

04:42 30 Aug 19

The issue I had was something very simple and I think I could have been taken advantage of yet, it was a simple fix and a reasonable charge. The crew was polite and very courteous. Thanks to Bryce and his partner. Appreciate your professionalism. As a senior citizen I am having a hard time writing another review so I am going to add Chris Pedraza Sr to this one. He did an excellent job. Was friendly, professional and on time. Thanks Chris. He gets the Five stars that went to Bryce as well!read more

Lee Walker

16:07 17 Aug 19

Wonderful company to work with. They were prompt from diagnosis to completion. Every person we dealt with was friendly, patient, very skilled, efficient and professional. Pete diagnosed quickly and honestly, then John was fast and efficient at finding the best product for our situation, addressing all concerns and questions without being pushy about selling us something we didn’t need. Zac and Joe were amazing installers, they worked so hard and remained friendly and unobtrusive the whole day so we could continue with what we needed to do. They finished ahead of when they said they would be done and cleaned up their mess. We are very pleased with the product and most of all with the employees. Employees really do make a company. Thank you for your quick and efficient service.read more

horror hounds

14:21 08 Aug 19

If you anyone needs plumbing work done by a company that provides excellent service with outstanding technicians Black Diamond is your best choice. We were blessed with having Chris Pedraza Sr. respond to our service call, He was prompt, professional and resolved our problem. If I ever need a plumber I know who to call, and always will keep this company on the top of my list. Very honest and very fair. Chris is a real asset to this company, and his type of service builds loyalty to the company.read more

Paul Faerber

22:58 24 Jul 19

Black Diamond recently updated our 1959 low voltage lighting control system to a modern reliable system. Jason took time to quote and talk through all of our options for the work. He and Chris did a fantastic job completing the job. The job was very neatly done, completed on schedule and per the original quote. I am extremely happy with their service, and would highly recommend them.read more

David Trujillo

19:29 15 Jul 19

Great emergency service on a Sunday. Randy S. was fantastic he explained what the issue was and how he could fix it. Very polite and professional. Will definitely become our default service center in the future. Randy had our AC unit up and running very quickly.read more

Karen King

16:14 15 Jul 19

Chris Sr came out to our house with short notice and was able to fix our problem right away. Not only did he explain the situation thoroughly, he was friendly and answered all of our questions. We have used Black Diamond before and every time the service is phenomenal! Thanks again Chris Sr!The ladies that answer the phones are also very kind and helpful too. I highly recommend this company to anyone!read more

Zach VanRoosendaal

01:26 11 Jul 19

Our A/C went out, we called Black Diamond to come out and check it out. They sent out Malachi to check it out and he informed us what was wrong and they gave us an awesome price on the unit and got it all done very quick and efficiently. Malachi was very very great to work with and did the best job, they don’t come any better! Hey was very personable and worked hard on a day out in the heat. Black Diamond and Malachi are awesomeread more

Bill Zapor

19:42 27 Jun 19

Excellent response by staff. Great price and the service was outstanding. Mike was very dedicated and got the job done! He pursued the blockage and did not have to do extra work at a greater cost. This was awesome. I will use them again.read more

Debbie Call

02:03 21 Jun 19

My neighbor just had Kyle come out and replace all of her smoke detectors. I was visiting her while he was there. He was so professional, personable and very knowledgeable. I was impressed with how kind he was and what a great job he did in replacing 7 smoke alarms. I will definitely call him to replace and update mine when the time comes.read more

Trenton Christensen

03:00 14 Jun 19

We had Kyle and his crew come out to upgrade our electrical box, as well as put in dimmers on our lights throughout our home. He and his team were extremely professional, personable, and thorough. He noticed a few things that could have been installed better by a previous electrician and took care of them on the spot without a bunch of extra charges. He also stayed a bit late to help brainstorm for a future project - which we will be having him work on now when we are ready to move forward on. Overall was very happy with him and Black Diamond.read more

Gary Call

21:01 08 Jun 19

Hot water tank stopped working on Saturday. Called Black Diamond and talked to Rocky who was professional and helpful setting up an appointment for later the same day. Chris P showed up promptly at the appointed time. Quickly diagnosed and fixed the problem. Showed me what he was doing at every step. Professional and courteous service that was timely and fixed the problem. Price was very reasonable. Delivered great service when it was needed.read more

Devin Orvin

15:26 06 Jun 19

Black Diamond are amazing. Chris Sr. was amazing he went out of his way when we could not shut off our water. We have had them come out to our dental office twice and have been super satisfied with their service.read more

Kimberly Hopkin

21:48 28 May 19

Plumbing tech CHRIS SR. did an awesome job for me today! He was kind and went the extra mile to make sure I was satisfied before he left. He had to replace my water pressure regulator and I know my neighbors (I live in a townhome) are going to be thrilled to not have to listen to my pipes shaking every time I used more than one thing at a time. I know I will!read more

Huhn Nelson

19:18 24 May 19

Black Diamond Expert Chris Sr. was helping me out again today. Had him unclog my toilet last Saturday and I noticed Weds night the tank would keep filling every 20 minutes, not for long, but long enough to wake me up during the night. I called today and Sr. was here, readjusted float valve and no more phantom fill. Thank you, again!read more

Christiana Aiono

15:26 10 May 19

Mike and Mason from black diamond experts installed my AC/Furnace professionally and without concern for worry. We have an older home which has many obstacles like a spider infested crawl space, an old tight closet to work with, and water in the vents. Their professionalism and customer service was great! They answered all questions, and the end result speaks for itself. Kyle handled my electric upgrade and him and his team did awesome as well. (though their day was a few hours shorter than Mike and Masons) Great job all the way around, and looking forward to working with Black Diamond Experts for all my Electric, Plumbing and HVAC needs!!read more

TJ Westerberg

19:46 09 May 19

Black Diamond came in to rewire our old home....they did an amazing job! Kyle and his team were professional, kind, and cleaned up after themselves. I'm so happy we went with them for this big project.They even stayed late on the last day to make sure it was all done.Thanks guys!read more

Ben Givens

00:05 09 May 19

Randy was my technician. He came to service 2 ac units and one of them wasn’t working at all. He went above and beyond to determine it needed a part that wasn’t very expensive and fixed the unit so I didn’t need to pay thousands to replace. I would recommendread more

William Harrison

16:55 29 Apr 19

Jon Gehrke came to my home today to evaluate my furnace and A/C to determine if they were the right size for my home. I already had one bid to upgrade my system so I was prepared for Jon to tell me the same. Instead he did a heat load calculation and determined that my system was okay. He could have recommended an upgrade costing me thousands, but he was honest and helpful. Thanks Jon!read more

Philip Iaconis

00:53 26 Apr 19

Black Diamond is fantastic. They gave us the best guidance and service throughout the entire process. Eric was highly informative during the installation quote and equipment selection. During the whole process he made sure we got the maximum value for our budget. Troy, Nigel, and Malachi did a great, clean job installing our new furnace and A/C. They respected our input and requests regarding how everything was done. Garrett and Mason wrapped up the installation on a separate day due to a scheduling conflict on my behalf. These guys are incredibly easy to do business with. They genuinely care about building a long term relationship with the customer. I'm thankful we chose Black Diamond.read more

Monika Gilmore

22:18 24 Apr 19

Excellent experience. They went above and beyond, made sure that our entire furnace situation was up to code, fixed a bunch of stuff that they didn't have to, and did the job that they were scheduled to do. Jon, who showed up for the quote, was on time and professional. Nigel and Malachi, who did the HVAC work, were incredible, worked hard all day long, and stayed late to ensure that the job was done to their satisfaction. I'm very happy with this company and the technicians we met! Thank you! Highly recommend.read more

Salt City Clothing

17:27 15 Apr 19

Stetson Pierce came in and helped my business and bathroom get back running. He helped unclog our pipes which had already caused a ton of damage to our floors. I am so happy to not have to worry about it anymore. Super professional attitude and very knowledgeable plumber. Thank you Stetson.read more

Amber Finch

18:17 13 Apr 19

Black Diamond installed a new furnace, tankless soft water heater, and central air into our home. This company went above and beyond to ensure that not only the energy efficient product they installed into our home is amazing, but also that their customer service and professionalism is top notch as well. They are very knowledgeable and taught us how to operate and manage the product, hauled away our old furnace, cleaned up after themselves, and did all of this with a genuine smile and friendly demeanor. I highly recommend this company to anyone looking for adding central air to an older home like ours, or to those who are building a new home and would prefer for it to be done right the first time. Thank you Black Diamond, we are grateful you are now in St. George.read more

Cody Squadroni

18:45 12 Apr 19

Black Diamond Electric did our canned lighting in our living room and did a fantastic job. Service was done quickly, and they were very professional, and the price was fair. I will recommend them to anyone and look forward to hiring them again for future projects.read more

ReNae AuCiel

18:12 08 Apr 19

Black Diamond is my go to for Electrical, heating and plumbing.... They are always honest, thorough and fair on price. I never have to call someone to come out twice to fix the original problem. They know what they are doing. They just completed an electrical repair on box hit by the storm, did at a fair and lower price than quoted because the technician was able to use some of the original parts. I really appreciate the honesty.read more

Toni Harris

00:28 06 Apr 19

These guys are real pros. We've hired Black Diamond on a few different occasions and could not be more pleased with their work. Travis, Josh and Anthony have been the electricians assigned to various projects in our home. They have all been polite, extremely knowledgeable and just pleasant overall. They were meticulous with their work, respectful of our home and always cleaned up afterwards. We had an unforeseeable issue with one of the jobs and I cannot stress enough how great they were at handling the problem. It's been many years so I don't remember the owner's name but he was fantastic to work with us to find the best solution to the problem. They are probably not going to be your cheapest bid, but I can assure you, whatever the extra cost is, it's totally worth it. I've dealt with a large number of contractors and various companies over the years in three different homes and I would place this company at the very top of the list regarding customer satisfaction. A+++read more

Jeff Duncan

20:04 02 Apr 19

We had an issue with our hot water losing pressure. I called BD and was greeted by a friendly woman even after hours (it was almost 7pm) and scheduled a tech for the next day given it wasn't an emergency. The next day the tech showed on time and they even called 15 min. before they arrived to let me know. The tech was fantastic and did a great job. The best part it only cost $39.00. Thanks Black Diamond.read more

Mackenzie Leiker

16:07 02 Apr 19

Chris Pedraza Sr came out for a plumbing issue that we were having, and he was great. Our washer wasn’t getting any hot water from the hookups, and fortunately it ended up being a much simpler fix than we expected. Since it was so simple, Chris didn’t charge us the full service visit, and also gave us some input on another plumbing job that we’ll need in the near future. We’ll definitely be using them again.read more

R Miles

15:59 29 Mar 19

Service and price exceeded expectations. I expected this was a large US company gathering up local electrical jobs and using technicians of average quality at a higher price. Turns out this is a relatively small Utah company with great prices and excellent technicians. I scheduled a free estimate call, to install a smart dimmer light switch. When Kyle, the technician, arrived he just looked it over and offered to do the job for $6 less than a local electrician had quoted me. I expected to wait and have a follow up to do the work after the estimate, but Kyle went right to work and had the job done quickly. I did not know how to determine line and load, required to install this switch, which is why I called for help. Kyle carefully showed me an inexpensive tool that indicates line and load and how the tool worked and also gave me a tip on how to be fairly sure of the line, just by loking at the wiring in the light switch box. Service, cost and advice all exceeded expectations.read more

Abigail Hansen

18:01 18 Mar 19

Highly recommend! Chris Sr came out within 2 hours of my request and fixed our sink installation Oops fast! Very friendly too! Pricing was on point and even the dispatcher was great to text with. Thank you Chris!read more

SLC Bill

16:00 13 Mar 19

Called for a basic quote and for some service to a dryer junction box. Matt and Kyle were professional and extremely communicative and helpful. The phone receptionist was also polite, and everyone stuck to the schedule. Much appreciated, and I'll definitely be using you guys again down the road!read more

Craig Sorensen

22:41 09 Mar 19

wow thanks for the great and prompt service! you were awesome! Very thorough and efficient. The report that you emailed me before you left is very detailed on what you did and on the current condition of our HVAC equipment. thanks for the detailed explanation. I feel like I know 10 times more about my furnace and A/C than i did before. Great job!read more

Per Gesteland

04:19 08 Mar 19

Excellent service! (furnace replacement) If that is not enough, let me list it out: 1) courteous employees, 2) showed up on time (5 min. early in fact) and finished almost spot on estimated time, 3) showed pride in workmanship, 4) kept the carpets clean and cleaned up nicely ,AND 5) went above and beyond to provide exceptional service. Thanks Garrett, Eric, Pete and Joe!read more

sunday taylor

03:04 28 Feb 19

After we had lost all power in two of are rooms. We wasn't sure who to call. I did some research on different companies. I was very happy that I had picked Black Diamond. Kyle was very friendly and answered a lot of questions that we had due to some other electrical problems we had. the price was pretty good compared to other companies. We will definitely call them again.read more

James Moyar

19:18 16 Feb 19

I had another local plumber come do some work for me about a year and a half before Black Diamond came to do anything for me - this other company overcharged for EVERYTHING. Like, MASSIVELY over charged. The last straw for me was when they sent two kids - nothing against young people, you've got to learn sometime, but these were two very young guys who clearly had minimal experience. These two kids tried to snake a drain - did a bad job of it, even I could see they didn't know how to use the equipment. They were at my house for about an hour, left for lunch, (leaving their equipment here,) and came back to try again after lunch - so this ate up about 4 hours of my day. In the end, nothing was solved and they tried to charge me $350. For (poorly) snaking a drain...So I called Black Diamond the next time I needed work on the very same drain. One guy came, he walked in quietly and professionally, immediately recognized what needed to be done, did the work, (mostly just snaking the drain, but he did it with obvious competence,) and then he charged me a very, very fair price - it was all over in like a half hour, it was professional, it was affordable. Even if I hadn't previously had a bad experience I'd've been impressed, but comparing Black Diamond to other folks out there I'm especially enthusiastic about recommending them. They're the best plumbers I've had do work at my house, ever.read more

Mandy Wagaman

17:30 14 Feb 19

I had a few different bids come in to get the best price on putting an outlet in my bathroom so I could plug in a bidet. Not only was Black Diamond the best price, but they were also the only ones that said they could do it without needing to do any drywall repairs afterwards! Major Plus. Chris was able to fish the wire through the wall without all the holes. Previous bids had included needing to make two 4 inch square holes in the wall to get it where I wanted it. Chris also was very respectful in always wearing shoe booties, coming on time, and cleaning up every speck of dust. I am pretty sure that that corner of my bathroom is cleaner now than it was before he came. My final note of praise is how flexible Black Diamond was. I was installing this bidet as a surprise Valentine's present and Chris made a special trip out to do the work on Valentine's Day while my husband was at work instead of doing the work right then when it obviously would have been way more convenient for him. THANK YOU!!read more

Karen Madsen

19:45 05 Feb 19

We needed a seperate furnace installed for our basement apartment. Black Diamond was great to work with. Their technicians were fabulous and very professional. They worked fast and were very well priced. I would recommend Black Diamond Experts for your furnace needs. Thank youread more

Diane Thielen

02:38 02 Feb 19

First I would like to say thank you to Lance for coming on Sunday and fixing my old furnace that was 20+ yrs old.Thank you Eric for making the sale go very smooth and promising me next day installation.Justin and his crew installed the Lennox Equipment the very next day (as promised) and did a wonderful job. Justin showed me how to operate everything and helped me understand how everything works.Thank you Justin.Thank You Black Diamond Experts for the quick response and great job.My house feels GREAT!read more

Kris Scott

06:26 30 Jan 19

Chris Stucki was great! He was friendly and thorough. He came right away and even though things couldn't be done all at once, he did make it so I did have partial power to get through until it could be fixed. I highly recommend this company and Chris.read more

Tamera moss

20:34 29 Jan 19

I received the best service from your tech (Stetson). He was very courteous and explained everything that was done, and answered all my questions. I'm very pleased with his work and definitely will recommend your company and Stetson to others.. Thank youread more

Zachary Zundel

18:26 25 Jan 19

Chris did an amazing job diagnosing a complicated problem. He masterfully executed the repair even though there was limited access.Professional, friendly, and honest upfront pricing.Blake also deserves credit for cheerfully volunteering to crawl through a small attic to run new lines.Thanks so much. I never imaged I could have an issue fixed so quickly.read more

Rene Pagan

21:41 15 Jan 19

Quick response and professional approach. Technicians (Blake and Kyle) who did work were polite, thorough, and knowledgeable. They provided clear and informative description of problems and solutions. My brother used Black Diamond in a commercial setting. I would recommend Black Diamond for both residential and commercial problems.read more

Robert Nelmark

20:13 15 Jan 19

We just had a new furnace(Lennox) installed and the service was outstanding, from Lance and Mason--the technicians, to John who did the estimates and measurements, and to all the people in the office who answered my questions. I will definitely use Black Diamond again. The price was fair and the ultra-friendly service far beyond my expectations as the installation took place within 24 hours of my call on a snow day in Park City.read more

Brannen Guthrie

19:28 07 Jan 19

Chris Pedraza Sr. came to my home to give me an estimate and he was AWESOME! Professional, honest and up front on what we needed done. He did not give me the salesmen pitch, which I appreciated. He was respectful and represented his company extremely well. I recommend Chris Sr. to everyoneread more

Janet Knudsen

18:29 07 Jan 19

I called to have some breaker work done. I first spoke with Vanessa who was very professional. She contacted her technician and said he could come right out. Unbelievablely he responded almost before I had hung up the phone. He completed the work in record time. I was most impressed by Daniel. He is researching another issue we want done and we hope to see him very soon. I definitely will recommend him to others needing service. Thanks so much.read more

Kendall Therkelsen

02:22 04 Jan 19

This was the best repair company for anything we have ever needed repaired.100% quality, price, and truthful trustworthy, and very polite and clean. Thank you for turning our little piece of the North Pole back into a very comfortable home again.We will definitely refer you to all our family and friends who need your servicesread more

Armando Calderon

05:15 31 Dec 18

Furnace tune up was great. This was our first winter in our new home and we wanted to make sure the furnace was running well. The technician was a little late, but that was communicated by the company in good time. He was very courteous and helpful. Our furnace seems to be running great. I would definitely call this company again.read more

John T

23:31 27 Dec 18

I needed someone to come out on a Saturday and help me out with my AC, and Black Diamond took care of business. They sent Troy over, he was here within an hour of when I called, and had the problem figured out and fixed in no time flat. I'd definitely call them again.Edit: six months later, I needed a new furnace the week of Christmas. Garrett did a great job checking out my current setup and recommending the right product for me (not the most expensive), and then Troy and Mason did another great job the very next day removing the old furnace and installing a new one, despite some challenging layout from the old hardware. Still very happy with them.read more

Lena Tuia

16:47 21 Dec 18

Chris and Chris Jr. we’re wonderful. They replaced old corroded washer valves. They were professional, friendly, quick and communicative in what they were doing and why the price was where it was at. I highly recommend them for plumbing needs!read more

Richard Fabini

18:46 20 Dec 18

Chris and Blake were great! They added new outlets for our oven, dishwasher, and one outside under the eaves. They also redid An outlet under the sink where mice used to come through so it’s now sealed off and looks brand new. They were careful with our old, fragile house and cleaned up well after the job. Highly recommended!read more

shawn wood

17:56 20 Dec 18

I recently had Black Diamond do some electrical work on a 1930s house. I was very pleased with the entire experience. I had a couple companies quote the job, Black Diamond was the obvious choice. The main reason they stood apart is that they took time to give me all my options. I told them my total budget and they tailored a plan that best fit both my needs and my budget. All of the work was done quickly, professionally, and done well. Next time I need any electrical work done, Black Diamond will be the first place I call.read more

Alyson Williams

03:13 01 Dec 18

Great company to work with! Chris and Chris were early to my appointment (after a courtesy call to make sure I could be there) and were very friendly and professional. They performed the work in a timely manner and gave me an incredibly fair price. They were wonderful! Will definitely use this company again for my plumbing needs!!read more

Kent Hansen

14:49 19 Nov 18

I had scheduled Black Diamond Electric, Plumbing, Heating to come to my home and give my furnace a tuneup. Parker from the company came out and did a fantastic job. He was great!!! Explained every step he took with a way I could understand and he was very professional and I could not be happier with all that he did with our furnace. I would highly recommend Black Diamond to anyone!read more

Staci Avarell

21:49 13 Nov 18

Chris Sr. and Chris Jr. just came out to replace my water heater and did a great job! They were very upfront about my options, pricing, and the work that needed to be done. They were able to fit us in quickly and got everything done so we weren't without hot water very long. Not only were they great at what they did, they cleaned everything up thoroughly when they were done! I'm definitely going to use them again for future plumbing needs.read more

James L Conway

19:23 07 Nov 18

It is so nice to go to one place for HVAC, plumbing and electrical needs. The technicians were total pros. I had two new furnaces installed, new water heaters and a number of electrical issues fixed. They put down drop cloths to make sure they kept the house clean and completely cleaned up after they were done. A great experience top to bottom.read more

Greg Hughes

13:45 06 Nov 18

My neighbor recommended Black Diamond for a furnace and water heater. The service was excellent. 6 stars out of 5. All of the staff I worked Eric, Todd, and Nigel were exceptional. I would highly recommend this company for any of their services. They had competitive prices went out of their way to install the furnace and address hvac concerns.read more

Mark Koster

17:34 03 Nov 18

Great service and very fast install! There were a few technical issues but they were able to explain them to me and all went well. Excellent value and a very fair price for the work that was done. My shop is now well lit and with the new heater installed, nice and warm. Bonus!read more

Rick Kettering

22:50 01 Nov 18

I had Troy and Daniel over today, they arrived right on time. We're very customer focused, friendly, and product knowledgeable. They had to move and replace ductwork to install an air filtration system, and took extra care to ensure everything was fit right, sealed correctly, and aesthetically pleasing. They made such a job appear seamless. Before they left they even went the extra mile by dusting out my furnace motor and inspecting my furnace to ensure it was in tip top shape and good working order. These guys are Great, and you can surely tell they are Experts. Great company and Great employees!! Thanks Black Diamond!!read more

J S

14:18 31 Oct 18

The electrician was just that: a professional who knew precisely what he was doing. I will absolutely call Black Diamond again -- the company (seems to have) invested in quality professionals and it shows. It's nice to know people value knowledge and expertise as much as I do. Thank you, Black Diamond. I look forward to working with you again.read more

Jes Pugeau

15:11 26 Oct 18

I had an issue with my first scheduling (AC tune-up in the spring) and CS immediately addressed the issue so I decided to give them another try. I'm glad I did! Marisa made sure my request for a different tech was met and that the new tech had my irregular filter size on hand this time around! I appreciate her proactive approach and attention to detail! It's the little things! Rob did my furnace tune-up and he was excellent. Super nice and informative. Thank you both for the excellent experience! Totally redeemed and I plan to reschedule Rob in the spring!read more

Edward Chambers

16:59 24 Oct 18

They did a great job! We had a power surge and it blew out the circuit board and the transformer. They came out the next morning and fixed it. Very knowledgeable and quick. I thought they were going to be out earlier in the day, but there was a mix-up in communication. I was a bit frustrated, but when the tech got there, it was a smooth ride. So they get 5 stars. I could not have asked for better service. I have need for some electrical too. Calling them right now.read more

Natalie Moldover

15:17 17 Oct 18

Thank you to Chris Sr and Chris Jr for coming out today.The time slot was 8 - noon. They arrived after 8am to review my work. They did a great job on what I called in for. And did an assessment for the rest of my faucets, water heater and gas heater in my home. I appreciated the professional nature of how they worked.read more

Trevor Kaplan

19:41 16 Oct 18

Whenever you let anyone into your home to do work, there is always the uncertainty as to who and what you will get. Chris Sr and Chris Jr were the kind of guys that made you immediately feel comfortable to let them do their thing without any concern. The job was done on short notice, quick, clean, effective and with just the most easy going personalities you could wish for. Would gladly call them for the next job.read more

Sara Madahamiri

21:20 15 Oct 18

We have had the BEST experience with Black Diamond! I have had to rely on them twice now for 2 major jobs (plumbing new AC & heating units) at our rental properties & I have been extremely impressed with their services & professionalism! Today Chris & his son came out to fix a slow faucet & and a toilet at my home & they went out of their way to make sure everything functioned well. With the many other service companies I have had to use in the past I know a good thing after using them! This company will be my only go to for anything else I may need in the future! I’m so grateful that I discovered them! I always dreaded calling service repair companies but not anymore! I highly recommend Black Diamond!!!read more

Jeff McKellar

01:13 02 Oct 18

I was very impressed with Trent and his crew. They were both knowledgeable and very personable and were great and clearly laying out my options. I appreciated how flexible they were when the scope of my project needed to change. I would definitely refer a friend based on my experience!read more

Dan Dennison

18:17 24 Sep 18

Kyle was fantastic. Very professional, on time and cleaned up afterwards. Highly recommend. He explained the work, pricing and timeline upfront and did everything perfectly. Great to talk to as well. Highly recommend Kyle and Black Diamond for all electrical needs. He installed 3 flush mount lights and 4 dimmer switches. Cleaned up everything and took away the old fixtures. Couldn't have asked for better craftsmanship and professionalism. Will definitely be in contact again as soon as I'm ready to have more electrical work completed. Thanks Kyle!read more

Devon Lucie

17:11 18 Sep 18

Overall, I am very pleased with Black Diamond's price and quality.I needed to get a new old work box installed to fix our pendant light that had torn through the existing box that wasn't rated for that weight. Initially there were some communication issues, but Black Diamond responded expeditiously to my satisfaction. Good work, and excellent customer service.read more

Megan Dyer

17:29 13 Sep 18

Bryce came to my home a couple of days ago and was wonderful in tracking down some wiring issues in my new home. He was both professional and relatable and got everything taken care of very quickly. I'm pretty sure Black Diamond has a new long-term customer for any future work I want to have done across all their services. Thank you!read more

MIke Brady

02:47 10 Sep 18

Chris P Sr. and Chris Jr. evaluated the tight and hard to access condition of the plumbing repair I need and came up with a way to make access better. They did a professional job and did not cut corners and did not take the easy way out and recognize 2 other leaks I was not aware of. Their job was done right the first time. I feel confident that I will not need to worry about this plumbing for a long time. I all most forgot to mention the dispatch who took care of my urgent needs of the the plumbing repair. She tapped her resources and found a crew who could take care of my problem the same day I called. Thanks for the team work...read more

Brian Cloud

11:10 05 Sep 18

Great job Black Diamond! Chris, our technician, was very knowledgeable, professional and friendly. He diagnosed and fixed our AC unit in a very short amount of time. I was also impressed with the communication of this company! I set up an appointment, they gave me a time frame of when he would show up, they then called me to let me know that he was on his way. I didn't have to wait around for hours and I appreciate that.read more

Legocrazyq

16:13 03 Sep 18

Last Wednesday the drain in my basement next to my washing machine blocked up. My Husband called Black Diamond Plumbing and spoke to a young lady there (he had already called other plumbing companies and they wanted $200 just to come to the house) but they had a special for $49 to come and unclog a drain. Two polite and knowledgable employees called Spencer and Chris Jr. came out and determined that it would need some equipment to unclog the drain. They had it taken care of really quick and they only charged $189 TOTAL. Two nice young men I couldn't recommend them more. Thank you.read more

Elmir Merdzanovic

21:11 30 Aug 18

Awesome experience from the first call! Very easy to schedule and they were right on time. Rob and Nigel did a great job with a tune up for my furnace and AC and helped me with a few other questions. They were knowledgeable, friendly and extremely helpful. Thank you!read more

Melanie Lance

15:14 29 Aug 18

Chris junior just left our home. He came for a plumbing inspection. He was on time, respectful of our home and extremely friendly and knowledgeable. He provided great feedback and suggestions for plumbing maintenance moving forward. We will definitely be using Chris and this company again in the future. Thank you.read more

Sheri Rain

21:41 22 Aug 18

We called Black Diamond as our AC had gone out and it was 88 degrees in the house. Black Diamond promptly set us up with an appointment for the next day and were so very gracious when we had to call and change the time. Chris (the tech) called to let us know he would be at the house in 30 minutes and arrived when he said he would. What a wealth of knowledge that man is! He fixed the AC, did a health check on the AC and furnace, and never once tried to sell us more than we needed. He was wonderful in answering questions and explaining the work he was doing. I asked him about replacing the thermostat and he said he could if we wanted him to which we did as ours was old but he never pushed us to replace it, it was our idea. Prices with Black Diamond are very reasonable. I would highly recommend Black Diamond and we will use them in the future when the need arises. Thank you Chris & Black Diamond!!read more

adriana morris

17:21 17 Aug 18

Daniel did a great job! He explained things very well and offered different price options. Once we decided which route to take, he was very quick and did a great job. They also were able to send him to our house within 24 hours of us calling them, and it was very reasonably priced. We'll definitely be calling them next time we have an electrical issue.read more

Paul Tucker

00:13 04 Aug 18

Prices are amazing. Prompt, honest, professional and kind. It's clear that customer service is clearly top priority for them. Casey explained everything in detail and answered all my questions. I'm going to hire them soon for more electrical and plumbing work. Thank you Casey! I'm looking forward to seeing you again in the near future.read more

Kirt Kershaw

19:35 03 Aug 18

Called Black Diamond to repair our A/C in the morning when it went out, and Dylan showed up fast, about four hours. He fixed our unit in a short time, answered all my questions and made good recommendations and easy to talk to. I've used other companies before, but I would recommend Black Diamond because of the very reasonable cost, helpful discounts and fast, professional service such as Dylan provided. Thank you!read more

Andrea Kitajo

16:11 03 Aug 18

Black Diamond was sent to us by our home warranty company and we are very pleased. I received a call from a very nice and understand lady from Black Diamond yesterday and she suggested a time the was close to a previously schedule doctor appointment and when I told her that she found another appointment earlier in this morning and as promise I received a call 30 before the tech arrived. We have been without AC for 2 days. Chris Sullivan is our new hero. He came today and was very professional and efficient. He had old AC motor out & the new one installed and running in just over an hour from the time he arrived. He even explained what he was going to do before he started and checked with our home warranty company ( without me asking him to do that) to make sure it was covered before he started so I would know how much we would have to pay. I am going to recommend Black Diamond Experts to all my friends,read more

Melissa Birch

02:50 31 Jul 18

Our Central Air stopped working and the inside of our house was 87 degrees. We called several well known companies but could not get an appointment for 4 to 5 days. My husband just started calling down the list and called Black Diamond The lady on the phone was very understanding and empathetic and found a time for the sames day! The service call was only $29, less than any other company we had called. Todd, our service guy was great. He figured out the problem right away. He inspected every part of our Central air and fixed the problem. Our bill was only $179 and it was well worth every penny. I will never call anyone else to service our systems. Thank you so much for your help!read more

Dustin Tate

02:25 23 Jul 18

I just found Black Diamond from Google but I had called multiple other companies first. All of them were unavailable for several days. But Black Diamond was willing to do a weekend consultation at no extra charge. When they came, they seemed to immediately know what the problem was (capacitor in the condenser). He replaced it, it worked, and he even helped us with some aesthetic rattling from the other condenser. The technician was so friendly and helpful. I'd gladly recommend them to anybody looking.read more

Chris Ushio

05:01 14 Jul 18

Our central air unit abruptly stopped working at the beginning of the hot season, on one of the hottest days of the year. We called Black Diamond Experts, and spoke to Chris who arranged to come by that same afternoon for a diagnosis.After he reviewed the situation and provided options for repair or replacement we elected to replace our system and he arranged to have a technician out the very next day, which was a Saturday. The technician was very friendly and considerate of my family and our routine, and had the unit installed quickly. The level of service we received, from the person who took my call, to the managers and technicians who helped me select the best option for me exceeded all of my expectations. Replacing an air conditioner is something in the past that has been stressful and expensive, but Black Diamond helped make it a fast and easy experience. I would definitely recommend them to anyone I know.read more

Michelle Ainsworth

00:01 12 Jul 18

My AC died during a hot week! The first two places I called couldn't even guarantee me an emergency appointment that same day. I called Black Diamond and the technician was here in about 30minutes. His name is Mike Pledger and he was so courteous and friendly. He was able to locate and fix the minor problem in less than 30 minutes. The pricing was fair and honest too! I highly recommend this company to anyone for AC issues. Thank you to Black Diamond for having quality employees that provide excellent work and customer service!read more

Max Roth

17:11 11 Jul 18

One of the big companies we've used for years canceled my 6-8pm appointment without even calling me. I got an email at 7:53pm. At that point, we hadn't had AC for two days and our hopes were hanging on that appointment. Our bedrooms were 93 degrees and everyone in our family went to grandparent's houses while I stayed with the dog and starting making phone calls. I called several companies with no luck. I had conversations with some call-center workers, got voice mail for some others, and was writing a text as a last gasp try before giving up for the night. Then my phone rang at 9:06pm.Rocky with Black Diamond called me back after seeing that I had tried to call and hung up when I got voice mail. He was polite, straightforward, obviously not a call-center worker reading off a computer. Mike was at the housed around 10:30. He was professional, fast and asked good questions to figure out what was going on. In less than an hour we had cool air, and Mike was clear the whole time about what he was doing. He let me know what to expect for the price throughout the visit and I found it to be very fair. Will use their service again.read more

Paul Brush

03:19 11 Jul 18

They made time in their schedule and they were even able to come 4 hours earlier than they promised. The technician carried the part needed to fix my A/C on his truck so he was able to fix my issue right then. He was extremely polite, even had shoe covers so he didn't track in anything into my home.read more

Christian Warther

15:08 09 Jul 18

I was looking for someone to clean and video a sewer lateral out to the sewer main. I called several companies before calling Black Diamond. One company was weeks out (not a great option when your sewer is backed up) another company quoted $900 just to show up before doing any work (this quote is so high I am convinced they did not understand what I was asking) and a third company who did not answer. I then called Black Diamond. The lady with dispatch was intelligent and helpful. The technician came out within the given time window and was sure to call before showing up. He was friendly and knowledgeable. The issue was resolved quickly and for a price that I felt was very fair especially for after hours work. I would recommend Black Diamond as your first call; they will be my first call next time.read more

Heidi Jongsma

13:13 30 Jun 18

The Service Representative, Mr. Rob Malone, was the most considerate, prompt, knowledgeable person we could of asked for. He went above and beyond just an easy, temporary fix that we were expecting, to actually fixing the main problem. So, for every season now. It's just a simple turn of a knob. We will be recommending him and your company to every person we know! Thank you again!read more

Ben Steiner

06:12 08 Jun 18

Todd Figgins provided fast, professional and friendly service for my Air Conditioner problem! He answered all of my questions and was very knowledgeable and willing to share that knowledge when I asked questions about the cause I was having with my problem. The house has been a perfect temperature since he left! Before he left, he educated me on things to look for and how to properly maintain my air conditioning units and systems so I can help keep things in top shape! I would strongly recommend Black Diamond, Todd and their excellent service they have provided to my family at a reasonable cost!read more

Carlon Brown

15:35 26 May 18

We used there air quality testing service about a month ago and their service (customer and product) was outstanding. The gentleman who helped us that day was Eric Shafer, and if there were a gold standard in customer service/interaction, he would be the definition. We are a very clean family and maintain a clean household, meaning we don't wear shoes in the home, I told him this before he entered and he slipped his shoes right off with no argument or complaint. He then proceeded to to set up his equipment, explain what was going on, and give us our options in terms of fixing the issue. He then sent a follow up email with all of our options on there, along with pricing, so we wouldn't forget and could budget what we needed accordingly. This may sound routine and everyone does it, but it was something about his delivery, personality, and understanding/care to help. We will definitely be calling back to Black Diamond for any other needs!read more

Adriana Taylor

16:15 17 May 18

I couldn't be more please with the level of service I received in regards to my AC unit. Chris Sullivan was wonderful. He explained everything to me so that I could understand and better yet, he educated me on the ins and outs of my unit. You've made a customer for life! Thank you!read more

Tiffany James

15:49 05 May 18

I am thankful for Black Diamond Experts for helping to upgrade from a Evaporative Cooler to Central Air I am looking forward to a nice cool summer this year. A big thanks to Rob and John for installing my AC unit and making sure everything was working great before they left and leaving no mess to clean up. A big thanks to Kyle for hooking up my dedicated circuit and making it look great on the side of my home. I will definitely be using you again and have already referred my family and friends.read more

Christi Scow

23:59 03 May 18

I have used Black Diamond on a few occasions and they have always exceed my expectations. As a Realtor, it can be difficult to help buyers and sellers with unexpected repairs that are revealed in a home inspection. I always recommend Black Diamond to them. They have great agents that set up the appointment, ALWAYS show up, are reasonably priced and do great work! Every technician that has helped my buyers has been professional and great to work with.read more

Crissa Levin

17:19 01 May 18

*edit: One year Later, another great experience with electrician Michael SUPER fast, REALLY good at what he was doing, and very well priced. LOVE black diamond, and now I sure like Michael the election too! Joel and Sean did a great job installing a duet vent. VERY fair price, great work, easy to schedule, showed up on time, and they made me giggle while they were at it. Excellent service.read more

John Mathias

03:28 30 Apr 18

Called to get a sewer line inspection. Setting up the appointment was easy and were accommodating to the specific schedule. It was great to receive notifications on when the technician was on his way. Kody was great in the inspection. He answered all my questions and explained the sewer line and the problems of the system. Received a quote quickly for the needed repairs.read more

Taylor Gurney

19:20 10 Apr 18

They were quick and efficient, solved some double lugging of my sub-panel in the same visit, were able to have someone out to my house in 10 minutes after I explained that my house was scheduled for a showing that afternoon. Price was very reasonable for the work completed. Was expecting way more, the electrician was super chill and was able to work around us while we were ripping up carpetread more

Susan Cullom

11:29 04 Apr 18

I am loving my split units! Great products great service. The installer was excellent. Very patient and willing to spend time discussing the best fit/solution for our heating and cooling upgrade. We had a change order requiring a reschedule of install with no problems or delay. Very positive experienceread more

Justin McCoy

16:52 28 Feb 18

Friendly, respectful, trustworthy and affordable. Two thumbs up for Heather, Kyle and Black Diamond. From the moment Heather answered the phone she sounded confident, knowledgeable and compassionate. She also kept me informed about the expected arrival time of Kyle and any financial obligations I may be walking into. You also couldn't have sent a better electrician and person to my house last night. I always felt respected and cared about. Kyle's ability to balance professionalism and humor made me feel better about the situation my family was in. The service he provided was excellent but the real icing on the cake was the value and relationship he built for himself and Black Diamond as a whole. On a 5-star rating scale I would give him a 10 if I could. Thank you!read more

George Latta

03:49 27 Feb 18

I blew out a breaker in our main fuse box while replacing an old light switch and needed help quick because of the major appliances on it. Black Diamond scheduled me for the same day, and I’m sure I got one of their best electricians (Michael). Not only did he quickly fix the light switch with its old circuitry, he explained why it had blown while providing a wonderful commentary on a variety of subjects. Truly a pleasure!read more

Sean Greene

04:48 11 Feb 18

Rob Malone was great! Our furnace broke on the coldest night this winter and Black Diamond Experts sent a text that they were on their way. Rob followed up with a phone call right after to introduce himself and when I could expect him to arrive. He humored my two year old who was trying to show off while simultaneously fixing the faulty heat sensor. He did a great job, was very professional and friendly! Thanks Rob!read more

Ciana Bataineh

18:43 03 Feb 18

I recently bought an older house that still had its original furnace and AC and they weren't working very well due to age. I got quotes from around 5 companies. I decided I wanted to go with Black Diamond due to previous excellent experiences with them, however their price wasn't the lowest. I asked them to match the lowest price, and they actually gave me a price lower than what I asked them to match. They were able to get me onto their schedule quickly, and did the work well. My new furnace is great! They also gave me a free Nest Smart Thermostat and a 10% discount for agreeing to change my own filters every month. All in all, a great experience. I worked directly with Chris Sullivan, Justin Koontz, and one other technician whose name I didn't get, and they were all professional and kind.read more

Michael Himle

18:57 25 Jan 18

Bryan came out to help me problem solve an electrical issue that fried my clothes washer and dryer. I called early in the day and she arrived 2 hours later, SLIGHTLY AHEAD of the scheduled window. He walked me through what he was doing, explaining everything to me along the way. Although he had only planned time for a diagnostic visit, he replaced a subpanel in my basement and rewired an electrical outlet so that my washer and dryer were properly grounded and had a dedicated circuit. He did it on the spot and got it done quickly. Price was very reasonable, service was great, and he really went above and beyond to make sure everything was not only working properly, but allowed for future expansion and looked nice. He didn't try to sell services or products I did not need and there were no surprise charges. I have worked with several electricians in SLC, and recommend Bryan without hesitation. I will definitely use Black Diamond services again in the future.read more

Joanna

04:39 17 Jan 18

Black Diamond Experts is great to work with. We had a leak at our property in Utah and they came out on short notice. They were efficient and finished the work as stated. They did a fantastic job and cleaned up after it was complete. Great customer service and fair price.read more

Ray Flynn

18:38 27 Dec 17

Great Service, Great Price. I called six plumbers to check their cost and availability. Black Diamond had the lowest cost. They arrived when they said they would. They were very nice. They worked quickly. I am very pleased with the service we received from Black Diamond. And we will definitely call them in the future!read more

adam m

18:40 15 Dec 17

Wonderful customer service and follow through. Their prices are one of the best in the industry I have found. We were selling our home and had the furnace inspected per our contract. Our old unit was found to be defective and very expensive to fix. The knowledgeable staff helped us decide to go with an entirely new unit as fixing the old one would have cost just as much.We were visited by Justin and Lindy the next day who arrived at 8:45 AM and they had the new unit installed and working by 11:30 AM. They were a pleasure to work with and very courteous. Even though we will not be enjoying their great work for long, it was well worth the excellent deal they gave us on the unit. They beat out the competition by $400.00! I would definitely recommend Black Diamond for any service they provide.read more

Julia McCarrier Edwards

16:06 05 Dec 17

Josh worked on our 1978 home and we are so thankful we had someone with his skill and expertise to replace our electrical panel. Our house had some pretty "creative" wiring and Josh was able to figure it out and correct it. If and when future problems arise in our fixer-upper we are definitely working with Black Diamond and we are certainly asking for Josh. (FYI: my husband and I work at a ski resort and do not make a lot of money, and the prices BD quoted us were right there with other electricians but the service they provided seems above and beyond).read more

kathleen christensen

20:35 14 Nov 17

These guys are the best, if you need anything done, electrical, heating and air they are the ones to go to. I had to have a gas line installed and the electrical outlet behind the stove changed and they did a wonderful job. Justin Koontz and Corbyn Boyd worked on the gas line getting it installed and Kyle Shaw changed the plug in to accommodate my new gas stove. Thank you for a job well done.read more

Anna Jiron

16:53 13 Nov 17

I met with Chris from Black Diamond experts. My Furnace/AC we're due to be replaced. Chris took his time explaining options and recommendations for my situation. I was also told my new system would be installed by a highly qualified expert(Justin). Justin arrived early and called ahead of arrival. Highly recommend Justin, he took his time and made adjustments to my existing vent system so that it ran at the highest level. I believe Black Diamond when they say they only use experts. Justin was a professional.read more

Michael West

17:53 07 Nov 17

Just when I was about to give up hope for quality home service in Salt Lake City, Black Diamond (Justin and Marcos) provided world-class service replacing the furnace and AC in our home! They met their commitments and exceeded my expectations. They were the ultimate professionals, and took great care to protect the interior of our home while they worked. They paid close attention to details - like not letting our cats slip out the door - and they constantly communicated to me an accurate status on their work. I will never use any other HVAC company but Black Diamond.read more

Olga Cano

15:42 21 Oct 17

Am impressed with the service.Black Diamond called 20 minutes before arriving. Great service helped my understand my new equipment, set an app on my phone so I can control the temperature from anywhere I go!. The techs were amazing Rob and Chris thanks guys.read more

Stephanie Mason

16:58 20 Oct 17

We had an electrician out today to fix a outlet that kept tripping. Jared provided excellent, knowledgable and friendly service. I have been wanting to set up a service plan for my AC and furnace for a couple of days. Black Diamond Experts offers a comprehensive service plan that also includes electrical and plumbing inspections. I signed up for the service and an HVAC tech Troy Painter was available to come and tune up our AC today. Troy was every bit as helpful and friendly as Jared. I could not be happier with my decision to sign up for their service partner plan.read more

Susumu Kasai

02:09 01 Oct 17

Arranged a seasonal furnace tune up along with fixing the problem with a leak from condensation drain line. The technician, Rob, discovered a missing rubber cap on the clean out box next to the furnace. That was causing the condensation water to drain from the clean out hole of the box attached to the furnace. After checking the system he verified there was no other issue, he returned to my home a couple days later with replacement caps. It was Friday night at the end of long work week for him. I truly appreciated his extra trip to take care of the problem before the weekend. I've now used both electric and HVAC services of Black Diamond, and every visit has been professional and efficient.read more

Sarah Sparkle

14:40 29 Sep 17

Customer service is everything in a company + Black Diamond was beyond incredible during every step of our electrical work. From the initial (very detailed) quote by Jared on our 90-year old house, to the friendly dispatchers who always picked up the phone (thanks Rocky), to the AMAZING crew that worked on our house for 4-days (Michael, Bryce + Bryan). Michael was the lead on our job + I felt so lucky we had such a caring, detailed + talented electrician keeping our family safe. The communication during the 4-day job was always open + extremely clear. The team arrived early each day + stayed late until the job was finished. There were no surprises on the final bill + the house left clean + ready to move in. I will always recommend + use Black Diamond. Great company + so appreciate the awesome customer service!!!read more

Ashley Grandy

19:12 07 Sep 17

Very professional and friendly service! They were able to quickly schedule time for me and get the work done the same time as the estimate. The electrician was very polite, listened to my concerns, and helped me find the best solution for my needs. He did a good job and explained what he had done as well as cleaned up afterwards. I had other questions that he took the time to answer. I am very satisfied and would do business with them again. Thank you Kyle and Black Diamond.read more

E S T

17:03 24 Aug 17

Greg and Skyler did a great job going above and beyond for us. The price was good and we are very happy with their work. Loved how they covered their shoes before coming in the house too! We would highly recommend Black Diamond!read more

Erik Pettee

14:17 14 Aug 17

Look no further! We just finished three days of solid electrical work with Black Diamond including 3 to 4 people on site to install a new 200 amp meter base, a new panel, a sub-panel, recessed lighting and more. This was a significant purchase for us and we were naturally concerned about the outcome; but the professionalism and expertise we received from Jeremy, Brian and Bryce was second to none. It is easy to see how these guys (and Black Diamond) are successful. This is a creative bunch of guys who love what they do and are just generally good people that we enjoyed being around. We received a same-day quote for our project which outlined everything we discussed with Jeremy in person, in our property. It was line-itemed in a way that we could remove some items and do them later if desired, which helps us spread out the work over time. There was no pressure to buy anything. Our favorite part of the experience other than the fantastic new electrical installation, was the attitude and work ethic of the guys working around house – and the final walk-thru with Jeremy who outlined everything they installed, answering all of our questions. He left us with an open invitation to contact him anytime we needed help with anything they installed or questions we have in general, reminding us he's local and ready to help. Black Diamond may not be the least expensive option, they are certainly offering the highest value in my mind and price is not the only consideration when it comes to building my home. Safety, timeliness, ethics and quality were my highest priorities and they delivered all for a fair price; and I feel we have an excellent, local resource we can count on for all of our electrical needs.read more

Morgan Byrne

15:59 07 Aug 17

Michael the electrician was great! He was on time, friendly, courteous, and efficient. He helped point out some future safety concerns with my electrical needs, but did not make me feel pressured to do it immediately. I appreciate the heads up about other issues I may run into down the road. I would definitely recommend Black Diamond Experts if you need electrical work and Michael in particular!read more

Lisa Jones

19:27 31 Jul 17

Great communication, they were able to come out the same day I called to get my AC running again. It ended up being a silly issue that I could have fixed myself but Chris was incredibly helpful and didn't make me feel dumb for having him come out. He was thorough and very honest. I was so impressed and will be using Black Diamond from now on!read more

Shawn Fausett

21:26 25 Jul 17

My blower motor went out over the weekend. I made one call and they came out right away and fixed it in just a few hours. The technician was friendly and professional. He also gave us some tips on how to make this motor last longer. I definitely will be referring to family and friends. Thanks Black Diamond!!read more

Tyler Olsen

01:41 18 Jul 17

This is what a real company should look like. From the person who answered the phone, to Chris who gave me the quote, and Bob who installed my unit. Bob made the install so painless and easy it was amazing. I have been working on getting a new unit installed for weeks. It wasn't until I found Black Diamond that the process become easy and what you should except in the service industry. I highly recommend you reach out to Black Diamond. What a great experience.read more

lfowlke

16:16 13 Jul 17

Black Diamond is the BOMB DOT COM!!! Excellent service, efficiency, timeliness, employees. Everything they do is for the customer! They are CRAZY GOOD. TODD is a ROCKSTAR!!! He's been working with us through our electric and AC issues and he couldn't have done a better job. SEAN, ALAN, and TODD basically had to rewire our entire house in the blazing heat (because our AC had to be turned off). They finished when they said they would and fixed every issue we were having. I LOVE THEM! They seriously need a HUGE raise. I also had some work done on my AC unit the next day to get the capacitor replaced. BOB came and solved the problem in a matter of seconds. He was so friendly and helpful. I will choose Black Diamond every time I need work done on my house. Also, JASON was a pleasure to work with to square away financing and discounts he applied to our project. SUCH A GOOD EXPERIENCE!!!read more

Natalie K.

20:29 04 Jul 17

I had several plumbing problems that needed fixing before my open house. I was impressed with the technician that came out and did a thorough job inspecting what needed fixing. Another technician came out the next day and did the work. Later I noticed one of the problems continued. The company responded quickly and came back right away and fixed the problem. They even had to drive to a supply shop for a part but did not charge me for their time or the needed items. Thanks Black Diamond for fixing my water worries so quickly. Very courteous office staff as well!read more

Reginald Twigg

14:55 02 Jul 17

Chris came out to my house in a timely manner. On first inspection he suggested that the problem may be a burned out motor. But he opened up the unit and performed a close inspection. Upon that inspection he found that the problem was a burned out capacitor, an inexpensive part on hand. A few minutes later, the unit was up and running perfectly, as it has been ever sense.What I feared could be an expensive proposition turned out to be a quick, very reasonable effort - well worth the call. Chris is great - professional, knowledgeable, friendly. I'll definitely call back if I encounter any HVAC issues in the future.read more

Dean Smith

10:59 23 Jun 17

The entire team at Black Diamond is top notch. From the friendly, professional greeting when you call, to the very knowledgeable estimator, to the expert installation crew, you will not be disappointed.I've utilized Black Diamond twice, once for electric and most recently for plumbing, and it's been a positive experience both times. Both times we ran into some unexpected bumps, but the crews took them in stride and solved those issues without skipping a beat. You'll be extremely happy you called them.read more

Anna Heath

00:40 16 Jun 17

I live in an older home that has only dim lighting, and zero lights in the family room. I had Black Diamond come and put six canned lights in. From quote to finish they were friendly and accommodating. The customer service was good and the work went smoothly. They had to cut in to my walls but were very upfront about exactly what they would be doing. They made sure I approved can placement before making the cuts into the ceiling. We have vary much enjoyed the result of their work. The new lighting makes the room feel both bigger and newer.What I paid them was higher than other quotes I had gotten, but I'm happy with the quality work.read more

Darren Luker

02:08 15 Jun 17

Chris was professional in determine the needs for the size of our home, answering all our questions and thoughtful of providing a great package that was within budget. The technician's Troy and Corbyn did a great job installing our new system. It's great having a system that now properly heats and cools our home. Thank you Black Diamond Experts Team.Updated 6/14/17Another awesome experience with Black Diamond Experts Team. This time was Chris coming to the rescue by coordinating with Anthony, a quick and professional plumber. Our sewer pump busted and we had flooding into our basement. Anthony coordinate with All Pro to come cleanup everything that needed to be but also came out the same time to work on tear out and replacement. Get this. Same day replacement with a brand new sewer pump! Blew my mind. Everything cleaned and replaced on the same day we called! Thanks again Black Diamond Experts Team. You're the best.read more

Shauntel Christensen

23:27 12 Jun 17

We couldn't be more pleased with our service from Black Diamond. Our unit was being obnoxious on several levels and required Corbyn to come three days in a row! (So embarrassing.) But he did it with a smile and he fixed it! He was also super honest but not pushy when it came to recommendations, and their pricing is better than basically anyone out there. They're fair and honest, which can unfortunately be hard to find sometimes! They do what they say they'll do, and they try to do whatever they can to make it cost efficient for you. We're so pleased with their service and now have them on speed dial!read more

Phillip Archer

15:20 09 Jun 17

Great work - but very expensive!!! I have used Black Diamond quite a bit in the last two years as we bough a fixer upper. In this market, it is difficult to find good contractors and I know that when I call them I am always going to get top notch work. That said, I have another electrician that I use when I do not have urgent need that does the same quality work for half the price. I am thrilled with the work they did, but $400 for a switch and two plugs - in my opinion - is very pricey. I give them 5 stars for quality - but I would not describe them as an "exceptional value".read more

Debra Pearson

21:35 02 Jun 17

The technicians at Black Diamond were excellent to work with. Michael was especially kind and made sure I was happy with the work every step of the way. They were very considerate to our needs and were willing to work around our timeline during our remodel and addition. I will definitely recommend them to others and use them for future projects.read more

Paul Steinman

23:47 01 Jun 17

Bob was great! Turned out to be a simple fix to get my AC running but he was very thorough to give the whole system a check up. I appreciate him not trying to talk me into anything I didn't need.read more

Krista Singleton

22:26 24 May 17

I just purchased a new home and Chris S came out to tune up my A/C and furnace. I feel so much better knowing they are in good working condition and running smoothly. Jerik checked on my water heater and softener. He was very knowledgeable about both items. Thanks Black Diamond for giving me peace of mind in my new home! I would highly recommend them for any heating, air, plumbing, or electric work!read more

Jeremy H

15:49 12 May 17

Bob was great! We really appreciate the great customer service and his kindness, most places will try and up sell you but not Black Diamond, they put their customers first and that's the way you should run a business!! Will recommend them to all our friends and family! Great company!read more

Brad Kelly

13:35 26 Apr 17

We had a gas leak on Friday night, and Jared from Black Diamond got a tech out within one hour. Troy Painter was friendly, informative and able to get our leak fixed up fast. He was also courteous and clean in his work. I would be happy to have him back in the future for other service needs.read more

Shelbi Fletcher

15:56 20 Apr 17

Bob was the best! He was so extremely helpful, honest and friendly. He gave me great advice and did the job quickly and thoroughly. Pricing was reasonable and they got the job done soon after I called in.read more

Lanny Smith

02:24 19 Apr 17

When you call a contractor you hope for a few things. 1. Come when you say you will.2. Give an estimate you can rely on - no changes.3. Show up on time and get the job done professionally!That is rarely done, but Black Diamond Electric was perfect on all three stages. They did the job to the highest level with high quality personnel and for the amount they bid. You can't ask for better performance. Use them before anyone else!read more

Alicia Tomlin

05:26 15 Apr 17

Having just bought a nearly 100 year old home we needed some estimates for work that we had to have done. Kyle came out to my home (on time) and did a very thorough inspection of everything we needed done (basing it off of our home inspection when we bought the house) and he also noticed some other items that could/needed to be fixed. Comparing his estimate to another local electrician his came in so reasonable and I really liked Kyle himself. He was a straight shooter and made me feel very confident in his knowledge and know-how. We decided to have a few things repaired and installed right away while we have to wait for others. Kyle and Josh came out and did the actual work and again, on time, courteous and lots of know-how. They both were so easy to work with, nice and didn't make me feel like I was getting scammed. They even helped me figure out what work was an immediate need versus what can wait a while longer. I highly recommend these guys for any electric work needing to be done. A+ all around.read more

Jennifer Ciambro

21:28 10 Apr 17

Travis was great! They were quick to meet our timeline and very professional. I would definitely recommend them and use them again. Very nice work as well - we needed power to our garage and I am completely regretting not doing it earlier with Black Diamond! Thanks again Travis!read more

Kimberly Coleman

16:00 28 Mar 17

Black Diamond came out to fix a gas line in my front yard. Someone in my complex called they were here within 10 minutes. They came back to following day to assure me that the leak was fixed and it was safe for my daughter to play in the yard. Excellent customer service. Black Diamond would be the first company I would call if there was ever a problem. I would highly recommend them to anyone! Thanks Anthony for doing such a great job!!read more

Cindy Hill

16:27 21 Mar 17

Black Diamond came out to fix a gas line in my front yard. Someone in my complex called they were here within 10 minutes. They came back to following day to assure me that the leak was fixed and it was safe for my daughter to play in the yard. Excellent customer service. Black Diamond would be the first company I would call if there was ever a problem. I would highly recommend them to anyone! Thanks for doing such a great job Anthony!read more

kevin syyong

14:27 17 Mar 17

I had Black Diamond do the re-piping of my water lines for me, and overall, it was a great experience. They were courteous, professional, friendly, and honest. Their pricing was significantly lower than all the other bids I got from the big plumbing companies; they provided a very detailed quote that outlined all the work they'd be doing. And in the end, they did fantastic work. It didn't go 100% smooth, but I've got an old house, and from my own experience, I know it can be tricky to work with. But even when they ran into some hiccups with the work, they honored the original quote, and they rectified the problem to my complete satisfaction. Tip: if you're doing a big project or repair, consider signing up for their Service Partner Plan. It'll save you 10% off all work for a year (plus other perks), so could end up paying for itself just on your big project alone.read more

Steve Huntsberger

14:52 14 Mar 17

Coby was great, never and electrical problem he couldn't solve with my remodel. Very professional and kept working environment clean. Always asked if I had questions or was I satisfied with the work. Nice Job!!I will use Black Diamond again.Got a bid from Anthony on a plumbing fix and he did a great job too.ThanksSteveread more

Colleen Kelley

18:04 01 Mar 17

Very impressed! I've already recommended Black Diamond to my friends & neighbors - and the job only finished an hour ago! Kyle Shaw was the electrician sent. On time. Fast. Pleasant. Went the extra mile.read more

Cynthia Walkowski

22:19 17 Feb 17

Today was my first experience with Black Diamond Electric. I had all of my landscape lights go out. I had called another company previously that came out to service my problem a few weeks back. The electrician that came had no interest in solving my problem. Black Diamond arrived on time today and quickly found the problem and in a short time had all the lights up and working again. I thought the price charged was very reasonable and both electricians were very friendly and courteous. What a pleasant surprise to find a company that actually cares about their work and their client. Thank you Black Diamond!read more

Jeff Moench

16:03 17 Feb 17

Fantastic service! Kyle, our electrician, was extremely knowledgable, , professional, and helpful. He really knows his stuff!! Excellent communication, timely, and much appreciated customer service! We were delighted the cost was reasonable, Kyle kept in communication with us throughout the entire process, and he was very attentive to our needs and requests. Don't use anyone else but him!!!read more

Amethyst 9000

16:58 13 Feb 17

Jarek did solid work to solve a plumbing issue. We appreciated that he gave us a repair that has worked out great instead of a much more expensive replacement (as another plumber had implied we needed). On top of that, we really appreciate that he came prepared with shoe covers and was also super-nice to our new dog. Communication with Black Diamond was clear. We highly recommend!read more

Mike Symons

17:46 07 Feb 17

Anthony is a great technician/person for hot water heater installation. He went far and beyond what I expected him to do. The city passed the water heater inspection and now we are good to go. He also turned up the water pressure in my house when it was a bit too low. It is great to have hot water when I shower once again. Anthony has become a friend and I welcome his visit anytime. Thanks for ALL the hard work you put in Anthony, for your positive attitude and for being my friend.read more

martell Carrie

01:39 20 Jan 17

I needed someone to come out as soon as possible for two small jobs. Switching out light fixtures and hooking up a gas stove (with electric). The gas person come out the very day I called and the electric guy, two days after. They showed up EXACTLY when they said they would, even sent a text as they were 15 min out. Both men were extremely professional and polite. Got the job done quickly and left no mess. I would highly recommend this team of professionals to all my friends and family.read more

Penny Shields

21:16 12 Jan 17

Why do I love this company? The little things they did. Like wearing booties on their shoes so mud and snow is not tracked into the house. Explaining everything they were doing and why. Cleaning up after themselves, no work for me. Programming our new thermostat, sweet. Friendly service, good value, great product. Ask for Corbin and Troy. They ROCK.read more

Ken Weeks

19:04 22 Dec 16

Chris the technician was professional and caring, in a world of fast responses, Black Diamond came the same day I called and Chris showed up with a smile. I like these people because they didn't try to do any more than what was needed. He actually spend the time necessary to make sure the job was perfectly done, I was impressed because the techs before from other companies can't wait to get out the door and these people are certainly different.read more

Diana Nichols

01:50 20 Dec 16

Our furnace stopped working so I called Black Diamond based upon the reviews they received. Can I tell you how happy and satisfied I am with my choice!! Joel was excellent, fair and quick!! I would highly recommend this company, they have good reviews for a reason!read more

Heidi Branin

05:55 13 Dec 16

Very easy to work with. Scheduling went smoothly, I had an emergency issue and they were timely and fair in pricing. Troy Painter was great. He was informative, he offered his expertise, he solved the problem and I came away knowing more that I did about HVAC prior to him coming. He helped me out in getting the right filters for my furnace, which, evidently were non-existent since me moving in back in Nov. 2013. I'm grateful that I called them and were serviced by them. Thanks Troy.read more

Alicia Emerson

02:31 12 Dec 16

Black Diamond Electric was amazing. The representative on the phone was very friendly. He sent Travis out on a Sunday evening to fix an emergency electrical issue we were having. Travis was able to diagnose the problem and had our lights on again in a timely manner. I highly recommend Black Diamond! They are on call for those problems you least expect when everyone else was closed, and their service was superb. Very awesome.read more

Dawn Duran

16:42 05 Dec 16

What a great experience! The original estimate was $300 more than the end price. Travis was able to get in and see an option that saved us a lot of money. We would have never known so that speaks to honesty! He was easy to work with and very patient. This is who I am calling from now on!!read more

Stephanie Yorgason

05:19 05 Dec 16

Our furnace went out in the cold days of winter. They came within a few hours of my call to service our furnace. Chase was quick and efficient. The price was reasonable. I would definitely use them again.read more

Lisa Cordray

12:58 23 Nov 16

Always a great experience.... Called the Friday before Thanksgiving and they had a plumber out on Monday. And I like how they call you approx 30min before the tech arrives - even without me asking! Joel is friendly and professional and got the job done quickly. Will definitely use Bl Diamond againread more

Laura Layton

21:45 20 Nov 16

Black Diamond rocks. They offered expertise and timely services at every stage during our recent kitchen and bath remodel. We worked with Black Diamond electricians, plumbers and HVAC personnel. Office professionals courteously fielded questions and concerns. The electrical services seem to be the strongest division. Bryce and Bryan went the extra mile to help design the lighting and outlets in our kitchen and bath. The under cabinet LED lights on a dimmer create warm ambient light. The other zones on dimmers create optimal work light as well as soft light. They arrived when scheduled, always asked for clarification and cleaned up. The dry wall installer and framer noticed their work and mentioned they usually don't see such expertise on other remodels. On the final day Bryce and Bryan worked well into the evening to finish up. Overall we are very pleased!read more

Trent Rolf

19:01 17 Nov 16

Great experience. I had an issue that I needed resolved quickly. I called a few electricians and these guys were able to come the same day. The technician was polite, answered all my questions, and solved my issue quickly. I will definitely use them again.Update: I had them come service my furnace and flush my tankless water heater this morning. Joel did a great job. He answered all my questions and helped me learn more about my system. Thanks again!read more

Trent Rolf

19:01 17 Nov 16

Great experience. I had an issue that I needed resolved quickly. I called a few electricians and these guys were able to come the same day. The technician was polite, answered all my questions, and solved my issue quickly. I will definitely use them again.Update: I had them come service my furnace and flush my tankless water heater this morning. Joel did a great job. He answered all my questions and helped me learn more about my system. Thanks again!read more

Anna Jewkes

18:55 15 Nov 16

They came before I had to leave for work, made sure everything in my furnace was working properly, fixed a small problem I didn't know about and only charged me for the tune up (which was a great deal)! They were kind, friendly, and efficient. They whole thing only took about 30 minutes! Very easy appointment set up and confirmation system. Thank you so much!read more

Anna Jewkes

18:55 15 Nov 16

They came before I had to leave for work, made sure everything in my furnace was working properly, fixed a small problem I didn't know about and only charged me for the tune up (which was a great deal)! They were kind, friendly, and efficient. They whole thing only took about 30 minutes! Very easy appointment set up and confirmation system. Thank you so much!read more

Andrew Landmark

16:08 15 Nov 16

My experience with Black Diamond experience was first class. Joel, the technician came out and gave me a much better estimate than the other company quoted me. Joel's team worked really well with the drywallers to answer all of their questions for what they needed. Joel's team showed up on time, did the work in a timely manner. Thanks for doing a great job on my basement remodel, I'm looking forward to finishing the project soonread more

Andrew Landmark

16:08 15 Nov 16

My experience with Black Diamond experience was first class. Joel, the technician came out and gave me a much better estimate than the other company quoted me. Joel's team worked really well with the drywallers to answer all of their questions for what they needed. Joel's team showed up on time, did the work in a timely manner. Thanks for doing a great job on my basement remodel, I'm looking forward to finishing the project soonread more

Scott Douglass

21:10 14 Nov 16

Out-of-the-Park Home Run!! I could not be happier with the job. Very professional, courteous and timely. Solved my problem and I ended up with an inspired solution! Thanks again guys. Highly recommended!read more

Kevin Wallace

17:28 10 Nov 16

Jeremy Fenn was very profession, showed up on time so that means Black Diamond Electric already surpassed most businesses I have dealt with in Park City. During installation he communicated with me the whole way and made great suggestions that I agreed to. The price for the area I am in was very fear compared to other companies jacking up the price because we live in Park City. He installed two 240v power to two separate location with two Z-Wave boxes to control my deicing heat tape on roof. Took the time to go to store to get paint to paint conduit to match house color. I already called them back for a different project.Thank you Jeremy.read more

Tiffany Hall

02:02 07 Nov 16

As always: on time, professional and polite, and knowledgeable. The technician took his time with my furnace tune-up and cleaned up some troubling areas. I felt like the work was thorough and will contribute to the overall life of my furnace; my Black Diamond installed A/C was amazing this summer. Thanks to them, we seem to be the right temperature all year now!read more

susan smith

14:33 04 Nov 16

I would like to thank Joe for his service today. He has given me the peace for mind that our furnace is working properly. He was very pleasant and professional. I will be sure to recommend Black Diamond to friends and family.Thank you, Susan Smithread more

Miriam James

22:22 02 Nov 16

We recently purchased a home in Sandy and needed some electrical work done. We had four electricians, Bryce, Bryan, Kyle and Kaleb. The were all very respectful of our home and walked us through different elements of the job. Because we had so much work, we had two visits. After each appointment, the house was left clean and the performed work was explained to us. Our house was built in the 1950's and has some pretty crazy electrical issues. They were able to troubleshoot problems that the previous owner could never address. It is such a comfort to know that our old house has the newest and best electrical work done and is safe for our young family.read more

Miriam James

22:22 02 Nov 16

We recently purchased a home in Sandy and needed some electrical work done. We had four electricians, Bryce, Bryan, Kyle and Kaleb. The were all very respectful of our home and walked us through different elements of the job. Because we had so much work, we had two visits. After each appointment, the house was left clean and the performed work was explained to us. Our house was built in the 1950's and has some pretty crazy electrical issues. They were able to troubleshoot problems that the previous owner could never address. It is such a comfort to know that our old house has the newest and best electrical work done and is safe for our young family.read more

Melissa Felli

21:34 15 Sep 16

After saving up an electrical "To Do" list for several years, we finally gave Black Diamond a call. They took the time to fully diagnose everything that I asked them to check, and gave us a reasonable price for all of their services. They also found (and repaired) a couple of other, small repairs that they fixed for us at no additional charge. They kept to their original quote, cleaned up after themselves, were very polite, and kept me informed throughout the entire process. Everything that they have done was done to a high standard. Thanks for taking such good care of us!read more

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